Intelligent Operations Layer

Custom AI Agents For Real Business Workflows

We build AI agents that work inside your actual workflows. They make calls, handle messages, update systems, and replace repetitive CRM work with custom automation.

See Automations
Hokto Agent Control Panel
Lost Revenue Saved
$4,250
Dead Leads Recovered
18
Reschedules Automated
34
Admin Hours Saved
38.5h
Active Connector
Salesforce
CONNECTED
Live Activity Feed
Churn Prevented (High Risk)
Sarah J. tried to cancel via Voicemail. AI successfully rescheduled.
Dead Lead Reactivated
Follow-up sent to inactive web lead. Consultation booked.
Processing after-hours WhatsApp
Extracting details and drafting response...
[ALERT] Missed Call Voicemail
"I've been calling all morning! I need to reschedule my 3PM for tomorrow. If nobody confirms this soon, I'm taking my business elsewhere."
[LLM] Analysis Engine
Intent: RESCHEDULE
Sentiment: Frustrated (Churn Risk)
Action: Fast-Track Response
[EXE] Hokto Agent Working
Checking cancellation policy... OK.
Cross-referencing staff calendar...
[SYS] Live Automation
Salesforce
Lead Profile: Sarah J. (#8492)
Est. Value: $4,250.00
Updating Opportunity Stage to 'Closed Won'
[OUT] Customer Reply Drafted
"No problem! I have 10:00 AM or 1:30 PM available tomorrow. Which works best for you?"
[DB] System Updated
Previous slot marked OPEN.
Calendar automatically synced.
[NOTIFY] Owner Alert
Messenger WhatsApp
"Sarah J. just rescheduled her 3PM to tomorrow at 10AM. CRM & Calendar have been updated."
AGENT
Connected: Salesforce
No-Show Rate
-42%
Cancelled Slots Filled
128
Front-Desk Hrs Saved
184h
Avg Patient Wait
-14 min
Overdue Recalls Booked
64
Calls Deflected to AI
85%
Claim Rejections Fixed
31
Est. Revenue Recovered
$14.2k

NATIVE CONNECTORS ESTABLISHED

Software made work slower.
We're fixing that.

Most companies don't have a process problem. They have a software problem. Classic CRM systems are rigid and expect humans to act as data routers.

The Legacy Approach

Databases with screens.

Teams spend hours copying data between tools, chasing updates, and doing administrative work that should be automatic.

  • Manual data entry required
  • Process forced into rigid software
  • Employees act as human routers
  • Reports prepared after work is done
The Agentic Approach

Workflows with outcomes.

We build lightweight agents that natively connect to your systems and do the actual operational work, not just track it.

  • Agents execute repetitive work
  • Interfaces built for exact workflow
  • CRM becomes optional, not central
  • Humans handle exceptions

AI agents for the operational work your CRM was never built to handle.

We build custom AI agents that sit inside your real business workflows. They handle messages, calls, documents, scheduling, updates, classification, follow-ups, and system actions, while your team keeps control of exceptions and decisions.

01 // HOTELS & HOSPITALITY

Hotels & Hospitality

Hotels suffer from fragmented systems: PMS, channel managers, housekeeping apps, and WhatsApp don't sync. Your front desk acts as a manual router, losing direct bookings to slow replies and dropping internal tasks.

WHERE MONEY IS LOST

OTA Dependency & Slow Replies

If your team replies to a booking request late, the guest leaves for Expedia or Booking.com. You lose up to 20% margin to OTA commissions simply because of delayed communication.

The Communication Silo

Guest texts reception → Reception calls maintenance → Staff forgets to update the guest. The result is operational chaos, unmet expectations, and brutal 1-star reviews.

WHAT THE AGENT AUTOMATES

Direct Booking Engine

Captures inquiries across channels, understands intent, checks PMS availability, and sends instant payment links 24/7.

Pre-Arrival & Upsell

Contextual 1-3 day prior messaging to collect IDs, preferences, and dynamically upsell airport transfers or upgrades.

Housekeeping Dispatch

Intercepts "AC is broken" messages, creates an internal task for staff, and auto-updates the guest upon completion.

Guest Request Intake

Handles early check-ins, pet policies, and parking without front desk intervention, drawing from a live knowledge base.

Review Protection

Detects negative sentiment during the stay, routing a recovery alert to management before a public review is posted.

Owner Visibility Dashboard

See exactly how many direct bookings were saved, upsells closed, and recurring complaints avoided in real-time.

From messy workflow
to intelligent agent

Phase 01

Map the process

We analyze how work actually happens: calls, messages, CRM steps, spreadsheets, exceptions, and human decisions.

01
Process mapping interface
[ PROCESS_MAP ]
Phase 02

Design the agent

We define what the agent can decide, what it must ask, what it must update, and when to escalate.

02
Agent design and guardrails interface
[ AGENT_LOGIC ]
Phase 03

Connect systems

We connect calendars, CRM, ERP, APIs, and internal tools to give the agent full operational context.

03
Connected business systems interface
[ SYSTEM_CONNECT ]
Phase 04

Package & Simplify

We hide the heavy multi-layer architecture and API modules completely under the hood. The result is a beautifully simple, unified chat interface where you can command any complex business task without ever switching tabs or navigating clunky software.

04
Unified agent command interface
[ UNIFIED_COMMAND ]