Intelligent Operations Layer

Custom AI Agents For Real Business Workflows

We build AI agents that work inside your actual workflows. They make calls, handle messages, update systems, and replace repetitive CRM work with custom automation.

Hokto Agent Control Panel
Lost Revenue Saved
$4,250
Dead Leads Recovered
18
Reschedules Automated
34
Admin Hours Saved
38.5h
Active Connector
Salesforce
CONNECTED
Live Activity Feed
Churn Prevented (High Risk)
Sarah J. tried to cancel via Voicemail. AI successfully rescheduled.
Dead Lead Reactivated
Follow-up sent to inactive web lead. Consultation booked.
Processing after-hours WhatsApp
Extracting details and drafting response...
[ALERT] Missed Call Voicemail
"I've been calling all morning! I need to reschedule my 3PM for tomorrow. If nobody confirms this soon, I'm taking my business elsewhere."
[LLM] Analysis Engine
Intent: RESCHEDULE
Sentiment: Frustrated (Churn Risk)
Action: Fast-Track Response
[EXE] Hokto Agent Working
Checking cancellation policy... OK.
Cross-referencing staff calendar...
[SYS] Live Automation
Salesforce
Lead Profile: Sarah J. (#8492)
Est. Value: $4,250.00
Updating Opportunity Stage to 'Closed Won'
[OUT] Customer Reply Drafted
"No problem! I have 10:00 AM or 1:30 PM available tomorrow. Which works best for you?"
[DB] System Updated
Previous slot marked OPEN.
Calendar automatically synced.
[NOTIFY] Owner Alert
Messenger WhatsApp
"Sarah J. just rescheduled her 3PM to tomorrow at 10AM. CRM & Calendar have been updated."
AGENT
Connected: Salesforce
No-Show Rate
-42%
Cancelled Slots Filled
128
Front-Desk Hrs Saved
184h
Avg Patient Wait
-14 min
Overdue Recalls Booked
64
Calls Deflected to AI
85%
Claim Rejections Fixed
31
Est. Revenue Recovered
$14.2k

NATIVE CONNECTORS ESTABLISHED

Software made work slower.
We're fixing that.

Most companies don't have a process problem. They have a software problem. Classic CRM systems are rigid and expect humans to act as data routers.

The Legacy Approach

Databases with screens.

Teams spend hours copying data between tools, chasing updates, and doing administrative work that should be automatic.

  • Manual data entry required
  • Process forced into rigid software
  • Employees act as human routers
  • Reports prepared after work is done
The Agentic Approach

Workflows with outcomes.

We build lightweight agents that natively connect to your systems and do the actual operational work, not just track it.

  • Agents execute repetitive work
  • Interfaces built for exact workflow
  • CRM becomes optional, not central
  • Humans handle exceptions

AI agents for the operational work your CRM was never built to handle.

We build custom AI agents that sit inside your real business workflows. They handle messages, calls, documents, scheduling, updates, classification, follow-ups, and system actions, while your team keeps control of exceptions and decisions.

01 // HOTELS & HOSPITALITY

Turn guest messages into completed operations.

Hotels suffer from fragmented systems: PMS, channel managers, housekeeping apps, and WhatsApp don't sync. Your front desk acts as a manual router, losing direct bookings to slow replies and dropping internal tasks.

WHERE MONEY IS LOST

OTA Dependency & Slow Replies

If your team replies to a booking request late, the guest leaves for Expedia or Booking.com. You lose up to 20% margin to OTA commissions simply because of delayed communication.

The Communication Silo

Guest texts reception → Reception calls maintenance → Staff forgets to update the guest. The result is operational chaos, unmet expectations, and brutal 1-star reviews.

WHAT THE AGENT AUTOMATES

Direct Booking Engine

Captures inquiries across channels, understands intent, checks PMS availability, and sends instant payment links 24/7.

Pre-Arrival & Upsell

Contextual 1-3 day prior messaging to collect IDs, preferences, and dynamically upsell airport transfers or upgrades.

Housekeeping Dispatch

Intercepts "AC is broken" messages, creates an internal task for staff, and auto-updates the guest upon completion.

Guest Request Intake

Handles early check-ins, pet policies, and parking without front desk intervention, drawing from a live knowledge base.

Review Protection

Detects negative sentiment during the stay, routing a recovery alert to management before a public review is posted.

Owner Visibility Dashboard

See exactly how many direct bookings were saved, upsells closed, and recurring complaints avoided in real-time.

02 // BOOKING & SALONS

Every empty slot is expiring inventory. Fill it autonomously.

Admins spend hours texting back-and-forth to qualify a service, negotiate a slot, and demand a deposit. Standard booking apps don't handle multi-service sequencing, specific master requests, or waitlist execution.

WHERE MONEY IS LOST

No-Shows & Cancellations

For appointment-based businesses, time is the only product. If a client no-shows and the slot isn't filled instantly, that revenue is lost forever.

Weak Repeat Monetization

Clients come in, but getting them back relies on manual follow-ups or mass spam. Personalized retention cycles are completely ignored.

WHAT THE AGENT AUTOMATES

Service Qualification

Asks for hair length, past procedures, or allergies to allocate the exact 90-minute block and specific master.

Waitlist & Rescheduling

If a client cancels, the agent offers alternatives and automatically pings the waitlist to fill the gap.

No-Show Prevention

Handles automatic reminders, deposit collection, and flags high-risk, unconfirmed bookings for review.

Lifecycle Retention

Contacts clients precisely 4-6 weeks later based on their specific service cycle (e.g. nail infill, haircut).

Booking Intake

Understands multi-step services, checks live availability, and locks in the confirmation autonomously.

Schedule Optimization

Prevents master overload, respects prep-time rules, and visually reports revenue-per-hour directly to the owner.

03 // CLEANING & FACILITIES

End the disconnect between field crews and client expectations.

Facility businesses don't fail because work wasn't scheduled—they fail because nobody can prove it was done right. Field workers need simple, offline-capable workflows, not complex CRM access.

WHERE MONEY IS LOST

Zero Proof of Work

Without undeniable photo evidence and strict checklists, clients dispute invoices. Trust erodes, and recurring contracts are lost to competitors.

Dispatch & SLA Chaos

Managing multi-site schedules, urgent replacements, and offline crews via WhatsApp groups is unscalable and guarantees missed SLAs.

WHAT THE AGENT AUTOMATES

Quote Intake

Extracts property size, photos, and frequency requirements from client queries to generate structured proposals.

Mobile Crew Dispatch

Sends specific, multilingual instructions to cleaners via a simple WhatsApp interface.

Proof of Work

Forces geofenced check-ins, before/after photos, and digital checklists before a job can be closed.

Issue Reporting

If supplies are missing or access is blocked, the agent classifies the severity and alerts management immediately.

Recurring Compliance

Automatically tracks SLA compliance for recurring jobs, catching missed visits instantly.

Client Reports

Sends automated post-job PDF reports with photos directly to the client, preventing any future billing disputes.

04 // LOGISTICS & TRANSPORT

Logistics doesn't need more dashboards. It needs an execution engine.

Supply chains break on exceptions. Orders live in TMS, email, Excel, and carrier portals. Dispatchers spend their days chasing missing PODs and scrambling when a warehouse rejects a delivery window.

WHERE MONEY IS LOST

The WISMO Trap

"Where is my order?" calls consume 80% of support bandwidth. Customers demand real-time visibility, but your data is locked in driver WhatsApp threads.

Unmanaged Exceptions

A truck is delayed, but nobody knows until it misses the slot. The result: massive detention fees and angry recipients.

WHAT THE AGENT AUTOMATES

Shipment Status

Instantly answers inbound inquiries by pulling live GPS/TMS data, completely deflecting manual tracking requests.

Driver Interrogation

Automatically pings drivers for ETAs, loading confirmations, and delivery proofs via SMS or WhatsApp.

Exception Classification

Detects delays or damaged goods, classifies the severity, and triggers the exact resolution workflow.

Document Harvesting

Captures, validates, and archives PODs, CMRs, and customs docs directly from driver photos.

Proactive Client Updates

Sends automated delay warnings and delivery confirmations to clients before they even ask.

Load Matching (Brokers)

Extracts complex freight parameters (lane, dates, equipment) to qualify carriers instantly without manual data entry.

05 // MANUFACTURING

Bridge the gap between shop-floor reality and ERP planning.

Heavy ERP systems fail on the shop floor. Machine issues sit in chat messages, delaying critical maintenance. Quality control photos are buried in WhatsApp, and supply chain delays are discovered too late.

WHERE MONEY IS LOST

Silent Downtime

Problems are logged too late. A 10-minute fix becomes a 3-hour downtime event simply because the maintenance request lacked context or urgency.

Lost Tribal Knowledge

When experienced technicians retire, undocumented machine history and repair workarounds vanish, increasing future repair times dramatically.

WHAT THE AGENT AUTOMATES

Shift Handover

Collects production statuses via voice/text from operators and generates structured shift summaries indicating bottlenecks.

Maintenance Intake

Operator reports a fault. Agent clarifies symptoms, asks for photos, and logs a comprehensive ERP ticket instantly.

Knowledge Assistant

Suggests repair manuals, past fixes, and required spare parts automatically based on the reported fault code.

Quality Incidents

Links defect reports to specific batches, operators, and shifts, enforcing corrective actions.

Supplier Follow-Up

Automatically chases suppliers for material ETAs and missing compliance documents.

Live Order Updates

Feeds live production status directly to sales teams, preventing blind spots and angry customers.

06 // FINANCIAL SERVICES

Automate compliance-heavy operations, keep the human-in-the-loop.

Regulated industries can't afford rogue AI giving financial advice. The true value lies in back-office crushing: extracting data from massive files, chasing missing documents, and executing supervised follow-ups.

WHERE MONEY IS LOST

Back-Office Bottlenecks

KYC, onboarding, and claims require massive manual document sorting. Staff waste hours hunting for a single missing signature instead of assessing risk.

Compliance Risk vs Speed

Manual operations are prone to error, but blind automation leads to compliance breaches. You need structured, auditable agent handoffs.

WHAT THE AGENT AUTOMATES

KYC Document Intake

Classifies huge files, extracts data, flags missing fields, and emails clients to complete the onboarding package.

Case Preparation

Summarizes unstructured emails and docs into a clean, digestible case for human underwriters.

Debt Collection Follow-Up

Conducts structured outreach to verify identity, capture promise-to-pay, and update CRMs strictly within rules.

Complaint Support

Summarizes the issue, finds the exact relevant policy clause, and drafts a compliant response for human approval.

Internal Knowledge Assistant

Acts as a copilot for staff navigating complex regulatory rules, 200-page policies, or internal SOPs.

Immutable Audit Trails

Every classification, decision rule, and human handoff is permanently logged for strict regulatory compliance.

From messy workflow
to intelligent agent

Phase 01

Map the process

We analyze how work actually happens: calls, messages, CRM steps, spreadsheets, exceptions, and human decisions.

1
[ SYSTEM_ANALYSIS ]
Phase 02

Design the agent

We define what the agent can decide, what it must ask, what it must update, and when to escalate.

2
[ LOGIC_ARCHITECTURE ]
Phase 03

Connect systems

We connect calendars, CRM, ERP, APIs, and internal tools to give the agent full operational context.

3
[ API_INTEGRATION ]