From customer request to completed action.
We map one costly workflow, connect the tools your team already uses, and automate the routine steps. Exceptions stay with your people, with the full context and a clear audit trail.
Best fit: service teams handling recurring requests, bookings, or field jobs across email, calls, messengers, CRM, and spreadsheets.
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BUILT TO CONNECT WITH THE TOOLS YOUR TEAM ALREADY USES
AI pilots look impressive.
Operations decide if they pay off.
The hard part is not making an agent answer. It is choosing the right process, connecting messy systems, handling exceptions, and proving a measurable outcome.
An agent on top of a broken process.
A polished pilot can still fail in production when the workflow, data, permissions, and economics were never made explicit.
- Use case chosen for spectacle, not ROI
- Exceptions live in messages and employees' heads
- Systems disagree and integrations fail silently
- No reliable audit trail or cost per outcome
Automation built around the operation.
We start with the real workflow, build for its edge cases, and add controls that make the result safe to run and easy to measure.
- Process audit, baseline cost, and quick wins
- Human handoff with full context
- Reliable integrations, permissions, and recovery
- Testing, action logs, and measurable outcomes
Start with one workflow that repeats every day.
Hokto is best for service teams handling a steady flow of requests, bookings, or field jobs across messages, calls, spreadsheets, and business systems.
Hotels & Hospitality
Guest requests move across PMS, WhatsApp, email, and staff chats. Slow handoffs cost direct bookings and leave service tasks unresolved.
WHAT BREAKS TODAY
A guest asks about availability. By the time someone checks the PMS and replies, the booking has moved elsewhere.
Reception forwards a request to housekeeping or maintenance, but nobody owns the follow-up or updates the guest.
A FIRST WORKFLOW COULD
Collect dates and guest details, check availability, and prepare the next step for confirmation.
Send instructions, collect missing information, and flag special requests before check-in.
Turn a guest message into a tracked task and update the guest when it is complete.
Handles early check-ins, pet policies, and parking without front desk intervention, drawing from a live knowledge base.
Detects negative sentiment during the stay, routing a recovery alert to management before a public review is posted.
See exactly how many direct bookings were saved, upsells closed, and recurring complaints avoided in real-time.
Protect the calendar without adding more admin work.
Requests arrive through calls and messages, while availability, deposits, and client history live in separate tools. Staff spend too much time coordinating simple bookings.
WHAT BREAKS TODAY
A cancellation arrives, but the waitlist is contacted too late and the time can no longer be sold.
A client asks a question, waits for a reply, and disappears before the team can confirm a suitable slot.
A FIRST WORKFLOW COULD
Collect the service details needed to offer the right duration, specialist, and next step.
Offer alternatives and contact the relevant waitlist while the slot can still be filled.
Send reminders, collect confirmation, and flag bookings that need a person to follow up.
Contacts clients precisely 4-6 weeks later based on their specific service cycle (e.g. nail infill, haircut).
Understands multi-step services, checks live availability, and locks in the confirmation autonomously.
Prevents master overload, respects prep-time rules, and visually reports revenue-per-hour directly to the owner.
Make every field job visible from request to proof.
Schedules, site instructions, photos, and client updates often live in separate chats and spreadsheets. Managers learn about a missed step only after a complaint.
WHAT BREAKS TODAY
Photos and checklists are missing or scattered, so managers cannot answer a client quickly or defend an invoice.
Urgent replacements, access problems, and schedule changes are handled in chats without a reliable owner or status.
A FIRST WORKFLOW COULD
Collect the site, scope, frequency, photos, and constraints before a manager prepares the quote.
Send the crew clear instructions and capture status without giving every worker access to a complex system.
Require the agreed checklist, photos, and completion details before the job is closed.
If supplies are missing or access is blocked, the agent classifies the severity and alerts management immediately.
Automatically tracks SLA compliance for recurring jobs, catching missed visits instantly.
Sends automated post-job PDF reports with photos directly to the client, preventing any future billing disputes.
Logistics doesn't need more dashboards. It needs an execution engine.
Supply chains break on exceptions. Orders live in TMS, email, Excel, and carrier portals. Dispatchers spend their days chasing missing PODs and scrambling when a warehouse rejects a delivery window.
WHERE MONEY IS LOST
"Where is my order?" calls consume 80% of support bandwidth. Customers demand real-time visibility, but your data is locked in driver WhatsApp threads.
A truck is delayed, but nobody knows until it misses the slot. The result: massive detention fees and angry recipients.
WHAT THE AGENT AUTOMATES
Instantly answers inbound inquiries by pulling live GPS/TMS data, completely deflecting manual tracking requests.
Automatically pings drivers for ETAs, loading confirmations, and delivery proofs via SMS or WhatsApp.
Detects delays or damaged goods, classifies the severity, and triggers the exact resolution workflow.
Captures, validates, and archives PODs, CMRs, and customs docs directly from driver photos.
Sends automated delay warnings and delivery confirmations to clients before they even ask.
Extracts complex freight parameters (lane, dates, equipment) to qualify carriers instantly without manual data entry.
Bridge the gap between shop-floor reality and ERP planning.
Heavy ERP systems fail on the shop floor. Machine issues sit in chat messages, delaying critical maintenance. Quality control photos are buried in WhatsApp, and supply chain delays are discovered too late.
WHERE MONEY IS LOST
Problems are logged too late. A 10-minute fix becomes a 3-hour downtime event simply because the maintenance request lacked context or urgency.
When experienced technicians retire, undocumented machine history and repair workarounds vanish, increasing future repair times dramatically.
WHAT THE AGENT AUTOMATES
Collects production statuses via voice/text from operators and generates structured shift summaries indicating bottlenecks.
Operator reports a fault. Agent clarifies symptoms, asks for photos, and logs a comprehensive ERP ticket instantly.
Suggests repair manuals, past fixes, and required spare parts automatically based on the reported fault code.
Links defect reports to specific batches, operators, and shifts, enforcing corrective actions.
Automatically chases suppliers for material ETAs and missing compliance documents.
Feeds live production status directly to sales teams, preventing blind spots and angry customers.
Automate compliance-heavy operations, keep the human-in-the-loop.
Regulated industries can't afford rogue AI giving financial advice. The true value lies in back-office crushing: extracting data from massive files, chasing missing documents, and executing supervised follow-ups.
WHERE MONEY IS LOST
KYC, onboarding, and claims require massive manual document sorting. Staff waste hours hunting for a single missing signature instead of assessing risk.
Manual operations are prone to error, but blind automation leads to compliance breaches. You need structured, auditable agent handoffs.
WHAT THE AGENT AUTOMATES
Classifies huge files, extracts data, flags missing fields, and emails clients to complete the onboarding package.
Summarizes unstructured emails and docs into a clean, digestible case for human underwriters.
Conducts structured outreach to verify identity, capture promise-to-pay, and update CRMs strictly within rules.
Summarizes the issue, finds the exact relevant policy clause, and drafts a compliant response for human approval.
Acts as a copilot for staff navigating complex regulatory rules, 200-page policies, or internal SOPs.
Every classification, decision rule, and human handoff is permanently logged for strict regulatory compliance.
From the right process
to an operation you can trust
Design for reality
We model the main path and the edge cases, define decision boundaries, and give people a clear handoff with the full context.
Connect with controls
We connect CRM, ERP, messaging, and internal APIs with scoped permissions, retries, idempotent actions, and safe recovery.
Launch, observe, improve
We test real scenarios before actions go live, log decisions, outcomes, and cost, then expand autonomy only when the operation is stable.
One process. A measurable outcome. Clear human control.
Use the short form to request a call, or open the process audit when you want to give us more context.